Common inquiries in the skiing world from the experts in ski suits.
Where do you ship from?
All orders placed from www.oneskee.eu are shipped from our fulfilment centre in the Netherlands.
What carriers do you use?
From our Netherlands fulfilment centre we use a combination of GLS, Spring Global & UPS depending on the details of your order.
How long does shipping usually take?
For more information on shipping services and times by country, please visit: https://www.oneskee.eu/pages/delivery-returns
Are duties and taxes included on my order?
If your delivery address is within the European Union, you won’t be charged any additional taxes.
If your delivery address is not within the European Union: Switzerland, Norway, Iceland, Serbia, Andorra & Albania, your shipment will be sent DDU (Delivery duties unpaid). This means you will be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
How do I track my order?
When you place an order you will be sent tracking information to the email address you provided when placing your order. Please check your spam/junk folder if you haven’t received an email.
If you need additional help please contact a member of our team via email (firstname.lastname@example.org) or our live chat.
Can I amend or cancel my order?
Orders can only be amended or cancelled if our team has not started processing them.
If we haven’t begun processing your order, then we can edit the following order details for you:
- Recipient address/information
- Order items and quantities
- Shipping option
Please get in touch with one of our team as soon as possible at email@example.com to see if they can make any amendments to your order.
Do you offer exchanges?
At the moment we do not offer exchanges from our EU store. You will have to return your item and place a new order.
What is your returns policy?
If something is not quite right you’ve got 30 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging.
For more information on shipping and returns please visit: https://www.oneskee.eu/pages/delivery-returns
How do I return an item?
Simply visit: https://www.oneskee.eu/pages/make-a-return
How long will it take to receive a refund?
Once we receive your items back to us, all successfully returned items will be credited to the original payment method used to purchase the items. The original shipping charges will not be refunded. Please note refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you haven’t received your refund in this timeframe, please email firstname.lastname@example.org so we can investigate this for you.