SHIPPING

You are currently shopping on https://www.oneskee.eu/ - this store ships from our fulfilment centre in the Netherlands and services countries within the EU.

If you want to ship to anywhere outside of the EU, then you need to head over to either https://www.oneskee.com/ or https://www.oneskee.us/ where we ship from the UK.

If your delivery address is within the European Union, you won’t be charged any additional taxes.

• Shipping times for the fully tracked standard service varies from country to country.
• Delivery is Monday to Saturday, no deliveries take place on Sunday’s or Bank Holidays. 
• We use a combination of GLS, Spring Global & UPS depending on the details of your order.
• Full tracking information will be sent to you via email once your goods have been dispatched.
• If you change your mind and wish to amend or cancel your order, this is only possible if our team has not begun processing your order. To see if it is possible, reach out as soon as possible to contact@oneskee.com.

Shipping times and options per country:

If your delivery address is not within the European Union: Switzerland, Norway, Iceland, Serbia, Andorra & Albania, your shipment will be sent DDU (Delivery duties unpaid). This means you will be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that all import and duties fees are non-refundable. If you return your order for a refund, you cannot claim back on the import fees paid.

If you choose to refuse the customs fee and the parcel is returned back to our fulfilment centre, a shipping and handling fee will be deducted from your refund.

RETURNS

If for any reason you are not completely satisfied with your purchase, you can return your goods for a refund within 30 days of receiving your order (*we do not refund shipping costs). Outside of this 30 day period we are unable to offer a refund unless in exceptional circumstances which would be decided by a member of our team.

All items must be returned unworn with labels still attached to avoid any charges. We recommend trying your items on for size before removing any tags or protective tissue paper.

To initiate a return, please email contact@oneskee.com who will send you a pre-paid returns label via email. Attach this label to your return and take it to your local post office to send it back to us.

Please ensure you send your items back in their original packaging to ensure you're not charged any additional surcharges which can occur if you send your items back in larger boxes/packaging.

A returns fee will be charged based on your location, this covers the cost of your returns label and will be deducted from your refund.

You’ll receive an email when your items have been received and your refund has been processed. Please allow up to 14 days for your refund to arrive - this can vary from bank to bank.

If items are faulty or damaged then we must be informed via email to contact@oneskee.com before the returns process is started. We will not accept faulty, worn or damaged products unless this has been agreed in advance via email.